WAYS OF FILING
- By phone or fax – at 021 312 8646
- By e-mail – address westacoexpress@westaco.com
- On-line – by visiting www.westaco.com, the “Contact” section
- At any point of work that offers Westaco Express services
- By mail, at address: S.C. WESTACO S.R.L., OP 37, CP 177, 2nd District, Bucharest
CONTENT
The referral must contain the applicant’s contact and identification data and the description of the complaint.
SETTLEMENT DEADLINE
The settlement term is 15 working days from the date of receipt of the complaint. It may be prolonged in exceptional cases, with a provisional response indicating the reasons for the delay, but the term for providing the final response cannot exceed 35 working days from the date of receipt of the complaint, in accordance with Article 224(2) of Law No. 209/2019 regarding payment services.
THE ANSWER TO THE COMPLAINT
The answer is formulated by Westaco and sent to the applicant at the indicated address.